BiTE Dentistry is now hiring a Full Time Dental Patient Care Coordinator in Nashville, TN!

Schedule: Monday - Thursday 6:30 am - 12:00pm , 1:00 - 4:00 pm

Every other Friday 8 am - 12 pm

To learn more about this practice, visit: bitedds.com

We are looking for an amazing FRONT DESK-PATIENT CARE COORDINATOR at BiTE Dentistry…

Could it be you?

This is a great opportunity to work in a productive and successful practice with seasoned team members.

Here’s what you can expect from the BiTE Dentistry Team:

• We are committed to an organization that supports each other and takes care of our patients as we would our own family

• We have an awesome schedule for working families because we believe in life balance

• We offer benefits and opportunities to grow and learn together! 401k, paid holidays, paid vacation, health and vision insurance

• We believe we are “better together” and provide training to help you succeed

• VIBES MATTER: We are upbeat and driven

• We offer a competitive salary 

More about the position: 

We are a busy practice hoping to find an experienced dental patient care coordinator to join our front office team.

Motivation and passion for patient care is a must.  We focus on quality in our relationships with patients, our systems and our communication. We use lots of technology to make every position simpler so having these skills is important

A patient care coordinator plays a vital role in ensuring smooth operations and delivering an excellent patient experience.

Their responsibilities go beyond basic administrative tasks to include proactive communication, patient advocacy, and coordination of care.

Here's a breakdown of key responsibilities:

1. Patient Experience & Customer Service

• Greet patients warmly in person and over the phone, ensuring a positive first and lasting impression.

• Provide clear, compassionate communication regarding procedures, financials, and next steps.

• Manage patient concerns and complaints professionally, escalating to the appropriate staff when necessary.

• Ensure patient satisfaction before, during, and after visits.

2. Scheduling & Appointment Management

• Coordinate and optimize the provider’s schedule for maximum efficiency and patient convenience.

• Confirm appointments and follow up on no-shows or cancellations.

• Ensure timely recall and reactivation of inactive patients through effective scheduling systems.

3. Treatment Coordination

• Educate patients on proposed treatment plans, procedures, and post-op care, answering any questions they may have.

• Present treatment plans with confidence and clarity, ensuring patients understand clinical and financial aspects.

• Coordinate with clinical staff to ensure seamless execution of treatment plans.

4. Insurance & Financial Coordination

• Verify insurance coverage, benefits, and eligibility before appointments.

• Accurately explain insurance estimates, co-pays, and financial responsibilities to patients.

• Assist patients with payment options, including financing plans or third-party payment services.

• Process claims and follow up on outstanding claims or denials.

5. Communication & Team Collaboration

• Serve as a liaison between patients and the clinical team to ensure clear communication and patient follow-through.

• Work closely with dentists, hygienists, and other staff to ensure smooth handoffs and comprehensive care.

• Participate in daily team huddles and contribute to a positive team culture.

6. Administrative Duties

• Maintain accurate and up-to-date patient records in the practice management software.

• Monitor and respond to patient communications via phone, email, or text promptly.

• Ensure compliance with HIPAA and other regulatory standards.

7. Metrics & Performance Tracking

• Monitor KPIs such as case acceptance rates, reappointment rates, and collections.

• Identify and help implement improvements to enhance office productivity and patient care.

• High school diploma
• 2 or more years dental front office experience required
• Computer proficiency and ability to learn new programs quickly
• Exemplary customer service and interpersonal skills
• Positive attitude and professional demeanor
• Outstanding verbal and written communication skills
• Strong multi-tasking and organizational skills
• Ability to collaborate with a team
• Experience with Denticon is a plus

We are seeking a new Patient Care Coordinator to join our community of collaborative, high-quality clinical, business, and operations professionals. Additional employment benefits include:

• Patient-centric community approach
• Work/life balance
• Opportunity for career growth
• Professional development and support with continuing education
• Strong business and operational teams
• Employee Assistance Program (EAP) for all employees and their household
• 401K

Full-Time (FT) Employees are eligible for:

• Paid Time Off
• Paid Company Holidays, Bereavement, and Jury Duty
• Paid $25k Basic Life & AD&D insurance
• Medical, Dental, and Vision
• Short Term Disability
• Voluntary Life & AD&D Insurance
• Pet Insurance
• Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.